IVR/Auto Attendant
Enhance your Customer Service and provide callers with 24/7 contactability to your business.
Touchdown Offices understand that every business, small or large has individual communication needs. Using the latest technology, we can create an IVR or Auto Attendant solution providing an Inbound Call Handling solution with flexible routing specific to your business needs.
IVR
The IVR solution allows you to create a multi-layered menu system that is tailored to your specific business needs. With up to 9 initial menu options and additional sub menus, the IVR will direct your callers to the right person every time.
Our Inbound Call Management solution will enhance your company image and improve efficiency throughout your business.
Your Touchdown IVR will work for you 24/7. With our time of day, day of the week routing, we can provide you with around the clock availability ensuring that you never miss another call. The Touchdown Receptionist service can be added as an enhancement to your IVR and will ensure your calls are answered at all times by a live Receptionist, leaving you with more time to run your business.
Key Features & Benefits of IVR:
Multi layered – Callers can be routed to exactly the right department.
Audio playback – For example, if somebody is calling to find out your company address, they can choose an option to hear this information without having to be connected to a member of staff.
Professional – Calls can be handled 24/7 giving a consistent, professional image of your company.
Flexible routing - Your choice of where the call is rerouted to, direct to your office, home or to an email-enabled voicemail box.
Real time call stats – Access to on line call reporting giving the ability to monitor your business calls.
Contact the Touchdown team to find out more about the additional functionality.
Auto Attendant
Auto Attendant is a simple menu system offering callers up to 9 menu options, once the correct option is selected the caller will be routed through to the relevant person or department.
Key Features & Benefits of Auto Attendant:
Professionally recorded messages – All welcome messages and menu options will be professionally recorded by us.
Departmental voicemail – Each option will have an individual voicemail box and the messages can be emailed directly to the correct recipient.
One to many – Should you be unavailable when the call comes through, the system can automatically try up to 4 additional telephone numbers ensuring the call is never missed.
Whether you require a simple menu system or a more complex call routing solution, the IVR or Auto Attendant can be built as a bespoke solution to suit your business needs.
Please call us to discuss your business needs 0800 404 8888